The Early Intervention Community Team (EICT) has created a quality improvement team to help continuously improve and develop the service.
Three new recruits have been appointed from within the existing 1000+ strong Early Intervention (EI) staff base to the new team: Amy Allen (formerly the Locality Operations Manager for the North), Fahad (Ash) Ashraf (formerly Team Leader at EICT East) and Kerry-Lynn Allmark (formerly a Matron with BCHC).
The role of the trio is to work with staff to evaluate the service and how it impacts on citizen outcomes. They have already completed the first EICT review , the results of which will be shared next month (September).
“The most important part of our role is our ability to listen to what our colleagues at the front line say about the service,” says Kerry, “especially their thoughts on what is working on the ground and what could be improved. Our front-line staff are the people who create and deliver the improvements and we are there to help support and facilitate this to happen.”
Ash added: “To ensure we were objective in the approach of our first review, we developed the questions in conjunction with different disciplines from outside the EICT.
“Our plan is to identify best practice and integrate this into a standardised EICT process to ensure we deliver an equitable service for every single service-user across the city. There will be local exemptions as each area does differ slightly but, on the whole, a high-quality standardised service is our goal!”
Part of Birmingham’s Early Intervention programme, the EICT was launched in March 2020 at the start of the first Covid-19 wave and has played a critical role in Birmingham’s response to the global pandemic.
Amy Allen added: “The effort and commitment of the EICT teams across all five localities has been phenomenal during the pandemic. They have still not experienced a steady ‘business as usual’ state but have still managed to intuitively improve the quality of service from day one, honing their skills and being flexible in approach as demands on the service rose to unexpected levels during Covid. We are delighted to be able to support them in their efforts going forward.”