Urgent Community Response continues to roll out

The EICT continues to make significant progress in implementing the urgent community response service (UCR) two hour and two-day standards, set out in the NHS Long Term Plan.

The service accepted 58 referrals from 15 October until mid-December and only seven needed to be conveyed to hospital.    

UCR is the national collective name for services that improve the quality and capacity of care for people through delivery of urgent, crisis response care within two-hours and/or reablement care responses within two-days.

These services play a critical part in avoiding unnecessary hospital admissions to and attendance at A&E, as well as maximising people’s independence to remain at home for as long as possible.  NHS England has confirmed that the standards must be implemented by 31 March 2022.

Referrals for EICT will typically be from primary care, NHS 111, A&E/same day emergency care, frailty assessment units, ambulance services, self-referral, carer referral or community-based health and social care (including care homes).

Two key workshops have already been held for colleagues to learn more about the progress in implementing the new standards. This includes recruitment, data capturing and improving operational systems and ways of working.   The most frequent questions, together with answers, asked at the workshops are outlined in the January edition of EI Matters.

Tina Jarrett and Amy Allen have been appointed staff ambassadors for the Urgent Community Response service. If you have any queries please do not hesitate to get in touch with either member of staff: tina.jarrett@nhs.net or amy.allen28@nhs.net